****** - Verified Buyer
4.5
I purchased this faucet and paid my plumber to install it. After installation, I noticed a drip coming from the faucet. Plumber told me it was the product, so I emailed Kingston and they sent me two new parts to replace their defective parts causing the drip. One major problem, I don't know how to replace the parts myself, so I'm stuck. I called and spoke to Jorge, and he proceeded to tell me it's my responsibility to have them replaced and that "Was I expecting someone from Kingston to come out and fix it?" I mentioned I didn't feel that I should have to pay a plumber to return to fix their defective parts. He referred me (and by doing so, spoke to me as if I were a five year-old) to the warranty, and the fact that they're not responsible for labor. Going back to this page, the warranty is not listed for this product, apparently you have to request it in advance and wait. Why did I think there wouldn't be a problem with this product and that their customer "service" would gladly take responsibility? The faucet is beautiful, but I'll never purchase anything from this company again.*******EDITED****** So, it's been two years since we've had our faucet and it really is beautiful and perfect for our vintage kitchen. The sprayer just stopped working and we contacted Kingston and Jorge once again handled our situation. He said it was the diverter and proceeded to send us another one right away. Perhaps he rubbed me the wrong way initially, but everything seemed fine this time. Once we found the tool we needed to complete the task, we did and the faucet is behaving beyond perfect. Not a lot of vintage options for the price, so go ahead and purchase knowing they do stand behind their warranty.
