****** - Verified Buyer
4.5
This review is long overdue.... (my sincerest apologies for that). I am actually writing on behalf of both me and my wife, and my folks. It was my folks who originally purchased (2) of these Fapully commercial, pull down sprayer with LED light and pot filler faucets (one for them, and one as a gift for myself and my wife). Yet, because of COVID, this has been the first time in quite some time that I've been able to visit my folks, and thus (with their permission, of course) have physical access to their account to say a huge thank you to Fapully and their representative, Candy, for such care in their product and for their customers. Our faucets have performed beautifully! The install was simple, the faucet's performance flawless, and the sheer beauty/look of the faucet an eye catcher, for sure! My dad (an architect) and my mom (an interior designer) appreciate well made products with a great look! Fapully has both, and then some! This is simply - a sexy faucet... a piece of art and a centerpiece to both our kitchens!My folks had no issue with install..... so easy... just a few minutes. But, because of our kitchen's design....and, our newly custom-ordered sink and countertops, we had very limited space with which to fully secure the faucet (or any faucet) from below and against the quartz countertops - this, was in no way a flaw by Fapully.So, I wrote an email to Fapully asking if they had any suggestions. I was immediately met with a response from their representative, Candy. Candy was right there at the end of those email exchanges to help me. She was so pleasant and provided an alternative to secure the faucet head. She sent the part within a matter of days! It could not have been more perfect! Total success!It was a little over a year later that we ran into a design flaw with the LED light (the LED light simply stopped working). There was absolutely no problem with the water flow... just the LED light. I emailed Candy, expecting I would just purchase a new faucet head. Again...Candy was right there to answer my email! She shared the design of this faucet's LED light had since changed, and she sent out (2) replacement LED faucet light heads - one for me, and one for my folks!! I offered to pay for it....she declined.... she took care of everything! I have never experienced such generosity.Candy and I have since become friends. Her beautiful messages and her genuine concern for us (and we for her) during this pandemic was always first and foremost. She has always taken care of us....both in a simple human sense as well as a customer.I can't speak highly enough about Fapully and we will buy from them again and again. My folks, too, have been deeply impressed by their attentiveness and generosity. So.....I thank Fapully on behalf of myself, my wife, and my folks for such incredible dedication to great products and even better customer service. My friendship with Candy such a wonderful bonus. Candy..... thank you always, my friend! Fapully... thank you! You have customers (our family) for life!Since then, I have stayed in touch with Fapully - with Candy. I love their products, and more than anything, I love the care they take to ensure their customers are happy! This has been an incredible experience and our exchanges the highlight of my day. It is rare in this day and age when a company cares so much and goes the extra mile as Fapullly has (as Candy has).Again.....our deepest thanks! Take care and continue to stay safe and healthy! May 2021 be a better year for us all. Much love!
